Refund policy

SafeChirp Returns & Refunds

Last updated: June 3, 2026

If something isn't right with your SafeChirp, we want to make it right. Here is how returns and refunds work, in plain language.

The short version

  • 30 days from the day your order is delivered.
  • Email hello@safechirp.com first. We reply within 1 to 2 business days with a Return Authorization (RMA) number and the return address.
  • You cover return shipping on change-of-mind returns. We cover return shipping for items that arrived damaged or defective.
  • Refunds go back to the original payment method within 5 to 10 business days after we receive the package.

How to start a return

  1. Email hello@safechirp.com with the subject line "Return Request — [your order number]." Tell us briefly what happened. A photo helps if the alarm is damaged or defective.
  2. We reply within 1 to 2 business days with a Return Authorization (RMA) number and the return address. Please do not ship anything back without an RMA number. Packages that arrive without an RMA number cannot be matched to your order and may be refused.
  3. Pack the alarm in its original packaging when possible. Write the RMA number clearly on the outside of the box. Ship it back using any tracked carrier within 14 days of receiving the RMA.
  4. Send us the tracking number once the return is on its way. As soon as we receive and inspect the package, the refund issues within 5 to 10 business days.

Why email first

A few reasons. Sometimes the fix is faster than a return (a setting check, a quick photo review). Sometimes we will cover return shipping for you if the issue is on our end. And sending us a heads-up first means we can match your package to your order the moment it arrives.

Return shipping

Change of mind or no longer needed: You cover return shipping. We recommend a tracked carrier under $10 (USPS Ground Advantage works for most U.S. addresses). Keep the tracking number.

Damaged, defective, or wrong item received: We cover return shipping. Reply to our RMA email with a photo and we will either send a prepaid label or add return shipping to your refund.

Restocking fee

Returns that arrive without their original packaging are subject to a 15% restocking fee, deducted from your refund. The original packaging includes the alarm's box, the lanyard, the keychain ring, and the instruction card. If the box is dented from shipping that is fine, we just need the parts. Returns that arrive in the original packaging have no restocking fee.

DOA (Dead on Arrival) or defective

If the alarm arrived broken, will not activate, or stopped working in the first 30 days, that is on us. Email hello@safechirp.com with your order number and a photo or short video. We cover the return shipping and issue a refund or send a replacement, your choice.

Refund timing

Once your return arrives and passes inspection, we issue the refund within 5 to 10 business days to your original payment method. Your bank or card issuer may take an additional 1 to 5 business days to post it to your statement.

Shipping reality (for tracking that looks slow)

SafeChirp ships from our overseas fulfillment partner. Standard delivery is typically 10 to 18 business days after dispatch. Tracking can pause for a few days between carrier hand-offs, which is normal. We will not open a lost-package refund until tracking has been silent for more than 30 days from dispatch, but email us sooner if something clearly went wrong.

What is not eligible

  • Requests made more than 30 days after delivery.
  • Returns shipped without an RMA number.
  • Damage caused by misuse (water submersion, drops onto hard surfaces, repeated indoor activation near ears, etc.).
  • Orders flagged as fraudulent, including chargeback fraud, friendly fraud, repeated identical claims across multiple addresses, or refusal to provide basic order details.
  • Original shipping fees on orders refused at delivery or returned to sender for an undeliverable address.

Cancellations

Need to cancel? Email hello@safechirp.com within 12 hours of placing your order. After that, your order has usually moved into fulfillment and cannot be pulled back. If it has already shipped, treat it as a regular return once it arrives.

Chargebacks

If something is wrong, please email us first. Filing a chargeback before contacting us means we cannot help you and may delay your refund by several weeks while the bank investigates. We answer every email within 1 to 2 business days.

Questions

Email hello@safechirp.com. We reply within 1 to 2 business days.